Legal
Complaints
If something has gone wrong, please tell us. We would rather hear about it and fix it.
How to complain
Email support@beesleyenergy.com with your name, order number or licence email, what happened and what you would like us to do. For a privacy complaint, email privacy@beesleyenergy.com.
What happens next
- We acknowledge it within 2 business days.
- We look into it and may ask for details or logs. We never ask for your passwords, tokens or API keys.
- We aim to resolve it within 15 business days, and tell you what we have decided and why.
If you are not satisfied
- Consumer and Business Services SA (cbs.sa.gov.au), or the fair trading body in your state or territory
- The Australian Competition and Consumer Commission (accc.gov.au)
- For privacy complaints: the Office of the Australian Information Commissioner (oaic.gov.au)
You may also go to a court or tribunal, including one where you live. Nothing here affects your rights under the Australian Consumer Law.