Support
Support and contact
We provide support by email on business days and aim to reply within 2 business days.
Privacy
See, correct or delete your personal information. We reply within 30 days.
Report a safety or security problem
If there is danger now, switch off the equipment at its own controls or isolator if it is safe to do so, and call 000 for an emergency. Then switch Beesley Energy off in the app (Settings).
Please tell us promptly if Beesley Energy does something unexpected, or if there is an injury or near miss. Email security@beesleyenergy.com with what happened, when, and the equipment involved. We may ask for logs.
If you find a security weakness in Beesley Energy, email security@beesleyenergy.com as well. Please give us a reasonable time to fix it before telling others.
Keep your keys to yourself
We never ask for your passwords, tokens or API keys. Do not send them to us. If you send logs, remove anything private first. Support logs are used only to help you and are deleted after 90 days.
Before you email
- Check your equipment is on the supported list.
- Check Settings > Equipment behaviour in the app for what your equipment does when Beesley Energy stops.
- Include your Beesley Energy version and your licence email.
Complaints
See how we handle complaints: we acknowledge within 2 business days and aim to resolve within 15 business days.